About Zuid-Limburg Bereikbaar
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Program director: Louis Prompers
Program secretary: Agnes van Zaanen
Mobility brokers: Rob Schaap, Bernice Reijnders en Kelly Reijnders.
Public relations and press officer: Désirée Florie
All employees can be found here. -
Zuid-Limburg Bereikbaar's goal is to improve access to and within the region and promote sustainable mobility. The programme office was set up in 2010 with the aim of discouraging people from driving. Large infrastructural projects were the reason for this. The implementation programme now includes sustainable mobility. In this way, we’re helping to improve liveability and ensure healthier living and working conditions.
Privacy Statement #posifiets#posifiets-app
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#posifiets-app
support@posifiets-app.nlThe processor:
Mobidot B.V.
Colosseum 44, 7521PT Enschede
info@mobidot.nlThe sub-processors
Keijzer B.V.
Maliebaan 108, 3581CZ Utrecht
utrecht@vankeijzer.nlPrevider B.V.
Expolaan 50, 7555BE Hengelo
info@previder.nlThe controller
Zuid-Limburg Bereikbaar
info@zuid-limburg-bereikbaar.nlGemeente Maastricht
Mosae Forum 10, 6211 DW Maastricht
servicedesk6050@maastricht.nl -
The #posifiets app is part of the cycling promotion project for Zuid-Limburg Bereikbaar. With this app you gain insight into your daily cycling movements and you can save up for nice gifts with your cycling kilometers. The #posifiets app on your smartphone automatically measures where and when the bicycle is used and you as a user receive a reward for this. The #posifiets app is also used for fun challenges to make cycling even more challenging. Of course coupled with attractive prizes.
To achieve this goal, it is necessary to install the #posifiets app on your personal mobile phone (no company-owned business phone), create an account and collect (detailed) data about, among other things, your movements by bicycle. We need this collected data to determine your movements and to award any associated rewards and perhaps to make the traffic light turn green more quickly for cyclists.
The data the processor collects and processes on behalf of Zuid-Limburg Bereikbaar via the #posifiets app contains personal data. The data is collected to identify the user and the user shares this data with the #posifiets app to make optimal use of it. This privacy statement supplements the abbreviated privacy statement in the #posifiets app. In the event of any conflict between these or other conditions declared applicable, these conditions shall prevail.
Hereinafter, “we” or “us” also means Zuid-Limburg Bereikbaar (ZLB), together with its processor Mobidot.
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- Via the #posifiets app we collect your movements (location data) via your personal mobile phone (not a business or company phone) with the aim of giving you insight into your own travel behavior and rewarding you for the smart travel choice.
- The #posifiets app automatically determines how and with what you move via the sensors of your phone. In addition, we collect your feedback about your travel experience via the #posifiets app.
- In order to identify you as an individual, you must create a user account in the #posifiets app. Your e-mail address is used as a unique username. You must also provide the four digits of your postal code so that we can check whether you meet the conditions for participation (account and profile information).
- Your personal journeys and feedback will not be shared with third parties, unless you do this yourself via the sharing options in the #posifiets app.
- Your travel data and feedback is anonymized and Zuid-Limburg Bereikbaar uses this for traffic engineering policy and makes it available for (scientific) research. This data is not sold.
- If you are cycling near a traffic light equipped for this purpose, an accelerated green may be requested automatically. This request is anonymous.
- While using the #posifiets app, Mobidot collects log data, such as the smartphone model you use and the amount of data exchanged daily. These are used by Mobidot to improve and optimize the service of the #posifiets app.
- If you contact the support desk of the #posifiets app, the contact details you specified (email, telephone number) on the part of Mobidot and Keijzer (support desk) will be used to provide an answer. This data may be kept by the support desk for training purposes or to improve the #posifiets app.
- You always have control over the data you provide or over the measured data. You can therefore withdraw your previously granted consent at any time. If you want your user account to be permanently terminated, you can contact the helpdesk via support@posifiets-app.nl and all your personal data will be removed from the Mobidot systems. If you only remove the #posifiets app from your phone, only the data stored locally on your phone will be removed. The data located at Mobidot is not automatically deleted. To do this, you must therefore contact the helpdesk via the above-mentioned e-mail address. For iOS phone owners there is a possibility in the app (via settings) to delete the account including all data from the app itself.
- You have the right to view all data recorded about you. If you believe that data has been recorded incorrectly, you can indicate to change it.
- We have a complaints procedure. If you have a complaint or believe that we are not handling your data correctly, you can make this known via support@posifiets-app.nl.
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This privacy statement describes the guidelines for the information that the processor or sub-processor as well as the responsible party (collectively “We”, “Us”) collect and store when you use the #posifiets app.
As providers of the #posifiets app, we think it is very important that users can rely on us. This means that we handle data, and specifically personal data responsibly. The guidelines of this privacy regulation are in accordance with the General Data Protection Regulation (EU2016/679, hereinafter “GDPR”) and the guidelines of the Dutch Data Protection Authority.
The Municipality of Maastricht is the main assignment provider for Zuid-Limburg Bereikbaar, client of the #posifiets app, and within the meaning of the law responsible for the privacy-sensitive data processed via the #posifiets app. The project is carried out by a project organization. Within this project organization, the company Mobidot B.V. the processor and responsible for the development, keeping the #posifiets app available and the daily processing of the data used within the #posifiets app. This makes the processor within the meaning of the law processor of the privacy-sensitive data processed via the #posifiets app. The processor works closely and shares information with the project partner and sub-processor Keijzer B.V. for the purpose of running a support desk. To this end, all parties involved have signed a processing agreement with each other.
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We collect your data on a voluntary basis through the use of the #posifiets app. By using the #posifiets app, you consent to the collection and processing of your personal data in accordance with this privacy statement. If you do not wish this, we request that you do not start using the #posifiets app (and your account) or immediately stop using the #posifiets app and ask us to delete your data in the specified in this privacy statement mentioned manner.
The #posifiets app is for personal use. You decide for yourself which data you want to provide to us and you are always in control of whether or not you give feedback and whether the #posifiets app measures your movements.
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- Account information
- Collecting purpose: to provide access to the #posifiets app. Filtering appropriate challenges. Personalizing the #posifiets app.
- Data: profile name, e-mail address, zip code residential address (four digits); interests (sustainability, travel time, health or cost aspect); setting preferences.
- Contact details (only if you approach the support desk):
- Collection purpose: to provide support for specific questions or problems with the #posifiets app.
- Data: e-mail address and/or telephone numberSub-processor: Keijzer B.V.
- Address data
- Collecting purpose: being able to send a reward such as an entrance ticket or other prizes by post.
- Data: postal address
- Sub-processor: Keijzer B.V.
- Mobility data
- Collection purpose: collecting information about your travel behavior and travel experience. Support issuance reward for displayed travel behavior. Gaining insight into travel behavior and effects. Providing travel advice. To be able to show all your rides on a map, the #posifiets app needs permission to use your location at all times. The #posifiets app uses location in the background to passively register rides, even when you are outside the #posifiets app, including at what time you start or stop moving. The app only collects data about your travel behavior when you actually move.
- Core data: smartphone sensor (GPS, Wifi and Accelerometer) traces linked to times (“rides”), collected feedback on questions in the #positive app and via surveys on travel behaviour, motivation, demographics and travel experience.
- Log data
- Collective goal: to analyze and improve the performance and use of the #posifiets app.
- Core data: usage data/analytical data #posifiets-app and telephone (type of smartphone, operating system and version, battery level, sensing events, log data on performance #posifiets-app).
- Account information
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If you use the #posifiets app, we collect your trips in a personal overview (“your rides”). The information derived by us concerns:
- Start and end time of each ride;
- Start and end point, route and infrastructure used during each trip;
- Distance traveled, journey time and average speed;
- (The probable) means of transport for each journey;
- Frequently visited places and times;
- Frequently chosen routes and times;
- Relation between the means of transport used;
- Weather conditions during the ride;
- Estimate of costs, CO2 savings and calories burned per trip;
- Any feedback given.
In addition, via the #posifiets app we ask for additional demographic background information, bicycle use for the use of the #posifiets app and motivation. This measures and evaluates the effects of the #posifiets app.
The processing of journey data takes place in a well-secured data center in the Netherlands (Previder B.V.). Only a limited group of designated administrators has access to the data processing systems and the data. This data is used by us to offer the #posifiets app to you, pursuant to the applicable terms of use. We will not change this goal in the meantime without your permission.
We do not knowingly process personal data of children under the age of 16. If it appears that we have collected personal data from someone under the age of 16 who has not been given permission by parents or guardian, the relevant account will be closed immediately and all personal data will be deleted.
We anonymize all your processed travel data and feedback you provide about travel experience by aggregating and randomizing it. After this, the data can no longer be traced back to you.
Anonymization is achieved by pooling information from multiple users and randomizing the information. Randomization includes:
- Cut away 0-200 meters at the start and end of measured routes;
- Removal of user information so that, for example, it can no longer be traced that the bicycle ride from A to B on Tuesday was carried out by the same person as the ride from C to D on Friday;
- Shift data in time with a randomly determined offset of random -30 and +30 minutes.
We use a number of reward partners to be able to use our #posifiets app and to fulfill our obligations. These reward partners help us to provide rewards or additional services. These reward partners do not have access to your personal information or account.
Third party services from Google and Apple provide support services such as the availability of the #posifiets app in the app stores and the interaction of the #posifiets app with the iOS or Android operating systems on your phone, respectively. These services are not part of our privacy policy and you must separately agree to the terms of those parties.
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We may contract additional third parties to provide, expand or perform our obligations on the #posifiets app, but will never provide your personal information to these third parties without your prior consent. These third parties will always be required to protect your personal data in accordance with this privacy statement.
In the event that any of the performing parties is sold or transferred, or in the event that substantially all of the assets of any of the performing parties are sold or transferred to a third party, you will be notified in advance and you will have the right to account and have all your personal data deleted. In any case, the third party has the obligation to take over your rights with regard to your personal data as described in this privacy statement.
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The municipality of Maastricht does not store any personal data. The processor retains the personal data on behalf of Zuid-Limburg Bereikbaar (municipality of Maastricht) only for as long as necessary for the purpose of the project and as determined by the municipality of Maastricht, unless it is required by law to retain certain personal data for a longer period of time. At the end of the term of the project, all collected and derived personal data will be permanently removed from the processor's systems within 3 months.
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You always have control over your personal data. You can therefore withdraw your previously granted consent at any time. If you want to terminate your #posifiets account, you must indicate via support@#posifiets-app.nl that you no longer wish to use the #posifiets app. We will then close your account within ten working days and remove all your collected and derived personal data from our systems within four working weeks, unless we are required by law to retain certain data for a longer period of time. If the latter is the case, we will inform you of this. If you only remove the #posifiets app from your phone, only the data stored locally on your phone will be removed. The data located at Mobidot is therefore not automatically deleted. To do this, you must therefore contact the helpdesk via the above-mentioned e-mail address. For iOS phone owners there is a possibility in the app (via settings) to delete the account including all data from the app itself.
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You always have control over your personal data. We offer you choices within the #posifiets app regarding the collection, use and sharing of your data. This choice may have consequences for the services, functionality and information that we can provide you. Via the #posifiets app you can largely view your travel behavior and change, correct or revise a number of parts yourself.
You have the right to know what personal data has been recorded about you and with whom we share it. Do you want to view them? Send an email to support@posifiets-app.nl. We will then provide you with this information within four working weeks. In addition we can:
- change your personal, if you rightly indicate that they are not correct;
- delete your personal data (under conditions).
You can only view, change or delete your own personal data. We ask you to identify yourself. You are not allowed to view data of other persons. An unreasonable number of requests from an individual may result in charges for this feature.
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Since Zuid-Limburg Bereikbaar is carrying out this project, it will have access to the anonymised mobility data and impact reports with the aim of gaining statistical insight into travel movements at regional level in order to improve accessibility, monitor and evaluate current mobility policy and stimulate sustainable transport.
Anonymised mobility data is also used for (scientific) research and for communication and promotion of the results and effects of the application of the #posifiets app to a wider audience.
We will never provide, distribute or disclose your personal information and non-anonymised mobility data to third parties, unless we are required to do so to:
- to comply with legal regulations or case law;
- to prevent serious prohibited or illegal activities;
- take actions to protect the interests of you or other users;
- defend the rights or property of Zuid-Limburg Bereikbaar, the municipality of Maastricht, Mobidot or other third parties;
- to execute this privacy statement.
You are responsible for sharing or showing information that you obtain from the #posifiets app. We can never be responsible for the use, misuse, collection or disclosure of information outside of the #posifiets app.
The information collected is not transferred outside the European Union.
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To protect the personal data, we have taken measures in accordance with Article 32 GDPR. We take administrative, process, technical and physical measures to protect personal data against misuse, as well as unauthorized access, disclosure, alteration and destruction. We perform a Data Protection Impact Assessment (DPIA) on a regular basis.
- All Personal Data is stored and processed in a reliable, well-secured Data Center in the Netherlands with physical and logical access security, including organizational control. The processor uses Datacenter facilities of the Dutch company Previder (www.previder.nl). This data center is ISO 27001, 14001 and 9001 certified. In the context of privacy and data protection, the processor (Mobidot) has concluded appropriate contracts with Previder.
- Logical and physical access control to the ICT systems. The processor has digitally secured its system environment with a hardware firewall and monitors its system environment for unauthorized access and intrusion. We will take all reasonable steps to prevent unauthorized physical and digital access to our system environments and data by unauthorized persons. We do this, among other things, by equipping our system environments with recent operating systems and the latest (security) patches, which are recommended and supported by the suppliers for use in our system environments. In connection with the reliable use of the software used, we also strive for the optimal combination of all software components used.
- The communication between apps, data processing infrastructure and websites takes place via secure connections.
- We oblige our processors to process your personal data properly and carefully. We guarantee that our staff and anyone else engaged by us will comply with the provisions of the AVG, or the provisions of the Exemption Decree and the provisions of the municipality of Maastricht, if and insofar as they are involved in any way with the processing of personal data. Management of our system environments is carried out and monitored by authorized administrators employed by the companies involved, bound by an integrity contract and non-disclosure agreement;
- Only a limited group of administrators designated for this purpose within the project organization has access to the system environment. These administrators, who are authorized by administrators of the processor to be able to change certain settings, to make changes and/or to generate certain statistical overviews within the #posifiets app, each receive their own unique user ID and associated password.
- Data leaks are proactively reported by us to the person responsible and the Dutch Data Protection Authority.
- Security incidents can be reported at any time to support@#posifiets-app.nl.
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If you believe that the use of your personal information is inconsistent with the purpose for which you provided it to us, as described in this privacy statement, or if you have any questions or suggestions regarding this privacy statement, you may contact us at support@#posifiets-app.nl. If desired, you can also contact the Data Protection Officer of Zuid-Limburg Bereikbaar via secretariaat@zuid-limburg-bereikbaar.nl.
If you believe that we are not handling your complaint correctly, you can always use your right to submit a complaint to the Dutch Data Protection Authority or to appeal to a competent court.
The Mobidot systems have been put together as carefully as possible and follow the current safety requirements. However, there may be a vulnerability that is not yet known to us. We ask users, researchers or ethical hackers to help prevent abuse and increase the security of our ICT systems. If a security problem is encountered on Mobidot's systems or unsecured information is found, please report this first and only via privacy@mobidot.nl. We will keep the reporter informed about the handling of the report.
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We reserve the right to change this privacy statement from time to time. We do not limit your rights under this privacy statement without your consent. This also means that the rules for existing data cannot be changed and an amended privacy statement only applies to newly collected data. We will post changes to this privacy statement on this website and, if the changes are significant, we will provide a more prominent notice to you.
Terms of use #posifiets-app
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With this app you gain insight into your daily travel pattern and you can save for nice gifts through travelling by bicycle. The app automatically registers how you travel and challenges you to use the bike more often, by means of fun challenges. Of course coupled with attractive prices.
The app helps you to make a conscious and smart travel choice and to make you aware of your own travel behavior. The app uses so-called "notifications" to proactively inform you about information that may be relevant to you about your travel habits. Furthermore, we will only use notifications for announcements or the #posifiets campaign of Zuid-Limburg Bereikbaar. We will explicitly not use notifications to send you advertisements or commercial offers that are not related to the #posifiets campaign The #posifiets app is offered in the Dutch and English language.
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We enable you - subject to these terms of use - to use the #posifiets app for personal use. You must be older than 16 years old or otherwise have permission from your parents or guardian to use the app, and live or travel in South Limburg. You may not use the #posifiets app for illegal or unauthorized purposes. You are responsible for your activities and your behavior while using the #posifiets app. Use the #posifiets app safely and do not operate the app if you are a driver of any means of transport in traffic. You are required to participate in a 0-measurement in which you provide a truth-based overview of your usual daily cycling behavior and you are required to participate in a few short questionnaires to evaluate the effect of your participation in the #posifiets app.
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The user. You must be the owner or sole user of the smartphone on which the app is installed. You may not use the app to locate third parties. In particular, you may not install the software on a mobile device used by a third party. If you sell, lease, loan or otherwise make your Smartphone available to a third party, you must ensure that the app is not used by that third party with your account. It is not allowed to use the app on multiple devices at the same time.
The app is available for Android and Apple iOS via Google Play (Android) and Apple iStore (iOS). You must have a smartphone with iOS 8.0 or higher or Android 4.0 or higher. For the app to function properly, your smartphone must have a data subscription and Wi-Fi and GPS ('location sharing') must be enabled in the settings of your smartphone. You are responsible for correctly downloading, installing and using the app.
Your use of the smartphone must not compromise the security or integrity of our services, computer systems and networks, whether by allowing intruders to gain access, introducing viruses or other threats, placing a disproportionate or unreasonably large load on the service or the infrastructure, or using any computer program, routine, file or device to disrupt or damage the operation of the #posifiets app.
In the context of combatting fraud and abuse, we reserve the right to carry out checks on the data provided by the user and/or data registered by the user and to deny access to the app.
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After installation, it is required to register for #posifiets by creating an account and logging in to the app. You must treat your username and password for your account as strictly confidential and may not give them to third parties or otherwise make the #posifiets app available to third parties via your account.
To create a personal account, we ask for the following information:
- e-mail address;
- profile name;
- zip code (four digits) and place of residence.
Personal data is collected for this. For this we refer to our privacy statement, which is an integral part of these terms and conditions. Our privacy statement can be found here.
To delete your account, we refer to article 9 of this privacy statement.
Your use of the smartphone must not compromise the security or integrity of our services, computer systems and networks, whether by allowing intruders to gain access, introducing viruses or other threats, placing a disproportionate or unreasonably large load on the service or the infrastructure, or using any computer program, routine, file or device to disrupt or damage the operation of the #posifiets app.
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We make the #posifiets app available to you free of charge. However, use of the app requires the use of mobile phone and/or internet services from your mobile operator and/or other service providers, including but not limited to an internet connection. We are not responsible or liable for the cost of such services. Please contact your mobile operator or other service provider to obtain information about such charges.
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Your account and travel details are sensitive to privacy. When you use the #posifiets app, we collect, process and store your travel data for the purposes of the #posifiets app. We respect your personal data and your privacy and therefore do not use your data other than for the services we offer with the #posifiets app. This is described in more detail in our privacy statement. This is in accordance with the General Data Protection Regulation (GDPR).
Measures have been taken in accordance with the guidelines of the Dutch Data Protection Authority to ensure that the data is stored and processed with appropriate care and security.
When using the app, the following data is collected:
- Start and end time of each ride;
- Start and end point, route and infrastructure used during each trip;
- Distance traveled, journey time, and average speed;
- (The probable) means of transport for each journey;
- Frequently visited places and times;
- Frequently chosen routes and times;
- Relation between the means of transport used;
- Weather conditions during the ride;
- Estimate of costs, CO2 savings and calories burned per trip;
- Any feedback given.
In addition, we ask for additional (demographic) background information, travel behavior, motivations and satisfaction via the app and associated surveys. This measures and evaluates the effects of #posifiets.
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You are obligated to indemnify and defend us from and against all claims, liabilities, damages, costs and expenses, including legal fees, arising out of any breach of these terms by you.
The foregoing is subject to us (i) informing you in writing and in detail without undue delay of a claim from a third party, (ii) authorizing you to bring legal and extrajudicial proceedings against the third party, and (iii) informing you at your reasonably assist costs so that you can defend yourself against the claims.
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All liability on our part with regard to the #posifiets app is hereby expressly excluded, except in the event of gross negligence or intent. We do not guarantee the availability of the #posifiets app or the accuracy of the positioning functionality and the measured (location) data . Although we do our utmost to keep the #posifiets app and parts thereof up-to-date, we unfortunately cannot guarantee that this will be the case at any given time and that the #posifiets app will work correctly on every brand and type Smartphone. No rights can be derived from information provided by the #posifiets app.
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Both you and we have the right to terminate participation in the #posifiets app at any time and with immediate effect. The right to dissolve on the grounds of non-performance remains unaffected. Dissolution on the grounds of non-performance is particularly possible if you fail to fulfill your obligations described in Article 2.
You can terminate your participation in the #posifiets app by removing the app from your smartphone. If you want to terminate your account and want to delete all data (both locally stored on your phone and data at Mobidot), you must indicate via support@#posifiets-app.nl that you no longer use the #posifiets app and the associated user account. We will then close your account within a reasonable period of time and delete all your personal data and personal mobility profile.
We can terminate your account with the #posifiets app by removing or blocking it. We will notify you of this by e-mail. In the event that we terminate your account for non-performance, it is not permitted to create a new account without our expressed consent.
When you cancel your account, all rewards saved in the account will expire.
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We reserve the right to change these terms and conditions at any time, providing the change does not negatively affect the rights of the user. If the user does not accept these changes, the user may terminate this agreement as of the effective date of the change. We will inform the user of intended changes by e-mail at least 10 days in advance.
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In the context of combatting fraud, we reserve the right to carry out checks on the data provided by the participant and/or data registered by the participant. The suspicion of fraud is a reason to immediately remove the participant from the #posifiets app and delete the associated account. Any accrued rewards will lapse in the event of fraud and will not be paid to the participant. In the event that we have already paid out accrued rewards to the participant, the participant is obliged to repay these rewards to us.
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These terms and conditions are governed by and construed in accordance with Dutch law to the exclusion of private international law. The court in the district of Limburg has exclusive jurisdiction for all disputes arising out of or in connection with the use of the #posifiets app, unless local law allows you to bring a lawsuit in the place where you live.
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The #posifiets app including all applications is protected by copyright. All rights not expressly granted are reserved. Unlawful reproduction, transmission, distribution or storage of part or all of the content, in any form, without our prior written permission is prohibited. You only have the right to use the #posifiets app and no property rights. You may therefore not sell or rent the app or make it commercially available to others. It is not allowed to copy or duplicate the #posifiets app or individual parts of the #posifiets app, unless this is in the context of normal use, such as making a backup of the smartphone. It is also not permitted to include, integrate or combine the #posifiets app or parts thereof, whether or not in a derivative form, in your own software, products or services.
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If any provision of these terms and conditions or part thereof is void, illegal or unenforceable, the validity, legality and/or enforceability of the remaining provisions shall not be affected or diminished in any way. We and you agree to replace a void, illegal or unenforceable provision with an effective and feasible provision that is as close as possible to the economic purpose of the void, illegal or unenforceable provision. The same applies in case of an omission.
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If you have any questions about these conditions or the #posifiets app, you can contact: support@#posifiets-app.nl.