Everyone who lives or works in South Limburg can take part in ‘Ontdek de e-bike’ (discover the e-bike) for free. We have 40 e-bikes with several speed bikes and one electric cargo bike. We also have a limited number of folding bicycles (not electric). The trial week lasts one week (unless otherwise indicated), from Thursday to Thursday.

Bicycles are often available on location at our affiliated partners, so that employees can start their trial week at work.

To reserve an e-bike, you need an account on the website of ‘Ontdek de e-bike’ (discover the e-bike) and will have to download the corresponding app. Once you have created an account, you can log in to the app, see which bicycles are available, and make the reservation. In the app you agree to the general loan conditions for the bicycle. Then you'll receive an automated e-mail confirming your reservation and the date and time to pick up and return the bicycle.

We try to encourage everyone to use the app. All your information is stored in one place, so you have everything at hand when picking up and returning the bicycle. You don't need to print anything, as you can show the digital version of the loan agreement.
If you don't have a smartphone, you can log in via the website and make a reservation or contact the Cycle Center who will help you to make a reservation. 

The central distribution point is located in Valkenburg on De Leeuwhof 21.

We also have regular special offers in which we visit locations in South Limburg to distribute the e-bikes. All current special offers of Zuid-Limburg Bereikbaar for residents and commuters can be seen on the website of maakdebeweging.nl.

• November to April: from Tuesday to Friday from 9:00 AM to 5:00 PM
• May to October: from Monday to Friday from 9:00 AM to 6:00 PM 

Go to the website of ‘Ontdek de e-bike’ (discover the e-bike) to see all the opening hours. 

The bicycles are often already standing ready at your work, and your employer can give you more information and give you the option to reserve a bicycle. If you'd rather choose a more suitable moment to try out a speed bike or e-bike, please use the Central Distribution Point.

Participation is completely free of charge.

Participation is completely free of charge, but we ask that you complete a questionnaire about your experience of the trial week. We use this feedback to improve our product. For other terms and conditions, we advise you to read the loan conditions and product conditions carefully. You can find these in the app and on the website https://ontdekdeebike.nl/en/terms-and-conditions.html. 

The e-bike is insured against damage and theft. In case of damage, the excess is €35. In the event of deliberate damage, the insurance will not take effect and all costs are for the person who caused the damage. You can find more information about this on the website of ‘Ontdek de e-bike’ (discover the e-bike) and in the loan conditions.

When you make a reservation, you will receive a confirmation e-mail with the date and time for collecting the e-bike. Collection times for the e-bike are always on a Thursday after 3:00 PM. Click here to see the opening hours of the Cycle Center. 

The trial period always runs from Thursday to Thursday. The e-bike will be ready for you to collect on Thursday after 3:00 PM. You cannot collect your e-bike earlier, as the e-bikes are out for use until 3:00 PM. Collection at a later time is only possible in exceptional cases in consultation with Cycle Center. However, this means that your trial period is less than a week. 

You don't need to bring anything except your ID card or a copy thereof and the confirmation of the reservation in the app. Show the accepted loan agreement on the app and the Cycle Center will take care of the rest. If you don't have a smartphone, you can print the completed loan agreement. 

You will receive an e-mail when the trial period expires. You have to return the e-bike before Thursday 11:00 AM. 

No, this is not possible. The trial period always runs from Thursday to Thursday. The e-bike has to be ready that afternoon, as a new trial period starts on the day that you return the e-bike.
You can return the e-bike earlier, but this means that your trial period lasts less than a week. 

The opening hours of Cycle Center are listed on the website. 

In the unlikely event that something happens that causes damage to the bicycle, take a picture and make a report via the app. If the damage is so extensive that you are no longer able to cycle or that it might lead to bigger problems, please contact our customer service as soon as possible. They will help you quickly and efficiently.

There are currently no discount offers, but you can try to negotiate a discount at the bicycle dealers themselves. If there are new discount offers, we will inform you about them on our website and other channels. 

Take a look at our frequently asked questions and answers on the ‘Ontdek de e-bike’ (discover the e-bike) website: https://ontdekdeebike.nl/en/frequently-asked-questions.html

You can also contact our service desk: +31 (0)85 - 73 25 666.
You can reach us by telephone between 8:00 AM and 9:00 PM and in the weekend from 9:00 AM to 9:00 PM.